What is compounding? Compounding is the process of mixing, combining, or changing pharmaceutical products to meet the individual, specific needs of a patient. Through compounding, pharmacists can create a medication that is no longer commercially available, flavor a medication, create unique strengths of a medication, or transform a medication into a different dosage form. Compounding can be used when preparing prescriptions for children, adults, and pets.

What is Hormone Replacement Therapy (HRT)? HRT is a type of compounding that uses hormones identical in structure to those naturally found in the human body to replace or supplement the body's hormone production. HRT can be used orally, topically, sublingually, or vaginally to meet the needs of individual patients. HRT commonly combines Estrogens, Progesterone, Testosterone, and DHEA to create a unique, individual preparation for a patient as determined by the prescribing physician. HRT prescriptions are written by doctors and are typically based from the results of blood tests, saliva tests, and symptomology of the patient.

Does ClearSpring Pharmacy fill traditional prescriptions? All ClearSpring Pharmacy locations gladly fill traditional prescriptions in addition to compounded preparations. When filling a traditional prescription, a patient will fill out a New Patient Form, and present their prescription and insurance information at the pharmacy counter.

Do you accept insurance? Insurance is accepted and billed for all traditional prescriptions at all ClearSpring Pharmacy Locations. Accepted Insurance policies can be viewed here. Insurance can NOT be used on compounded prescriptions. ClearSpring Pharmacy staff will gladly assist you in filling out necessary paperwork and signing forms or receipts to submit a paper claim for your compounded prescription to your insurance provider. Knowing that our patient's must pay for their compounded prescriptions out-of-pocket, we work hard to keep our prices affordable and as close to a copay amount as possible.

Do I need a prescription for compounded medications? YES! All products prepared by a pharmacy require a prescription from a licensed health care prescriber. This includes all traditional prescriptions and compounded medications for humans or pets.

How do I get a prescription for Hormone Replacement Therapy? Contact your family practitioner for a prescription for Hormone Replacement Therapy. If you practitioner does not know how to prescribe HRT, or you wish to see a specialist, please contact us.

Can you mail or deliver my prescriptions? ClearSpring Pharmacy is proud to offer Standard Mail, UPS, or delivery services for the convenience of our patients. Compounded prescriptions sent via Standard Mail or GroundUPS will not be charged a shipping or handling fee. All OTC items or traditional prescriptions will be charged the price of postage or shipping via UPS. Special handling, expedited delivery, and anything other than standard or ground delivery will incur additional charges. Delivery charges are $5.00 within 5 miles from the pharmacy and $12.00 for all deliveries between 6-15 miles. Anything over 15 miles from the pharmacy location will be sent via Mail or UPS only. Any delivery or shipping charges will be applied to your credit card along with the cost of the prescription at the time of purchase. If you have questions regarding the cost of postage or delivery of your individual products, please contact ClearSpring Pharmacy.

How do I transfer my prescriptions to a ClearSpring location? Your ClearSpring Pharmacist will do all the work to transfer your prescriptions to one of our four convenient locations. Please contact ClearSpring Pharmacy to request prescription transfers. Please provide the pharmacist with a list of the medications you wish to transfer and the phone number of the pharmacy your prescriptions are currently at.

What if I am out of refills? If your prescription is out of refills, ClearSpring will contact your prescribing practitioner to obtain refill authorization. We contact doctors via fax, email, or phone. Please note that prescription refill requests often take 24-48 hours to complete.

Why should I use a local pharmacy like ClearSpring? ClearSpring Pharmacy is able to offer a variety of services not typically available at chain drug stores, such as prescription delivery, compounding services, and specialized, unique over-the-counter offerings. More importantly however, ClearSpring Pharmacy offers you individualized attention, exceptional customer service, and a level of commitment to pleasing our patients that is not typically found at chain store environments. As a locally owned business, ClearSpring Pharmacy is pleased to serve our community and is thankful for every patient we have!

Is ClearSpring Pharmacy more expensive than large chain stores? We work hard to keep our prices on over-the-counter drugs and supplements affordable, and price competitive. We frequently compare the prices of our OTC offerings to our competitors, and guarantee that we offer our patients the best prices possible based on our cost. Traditional prescription copays on items processed through insurance are controlled by the individual's insurance company and are not controlled by your pharmacy of choice. We are dedicated to offering affordable generic options, and will price match when able to on traditional items not billed through insurance.

Got more questions?   Contact us, or get in touch with one of out store locations today!